Regular maintenance ensures your app stays secure, up-to-date and bug-free. With ongoing support & maintenance services, you can improve performance, enhance user experience and quickly adapt to OS or device changes. It also helps you retain users, reduce churn and keep your business competitive in a fast-changing market.

There are four types of mobile application maintenance: Corrective: fixing bugs and crashes; Adaptive: updating for new OS versions, devices, and API changes; Perfective: adding features and improving performance based on feedback, and Preventive: proactive security audits, code refactoring, and monitoring to prevent future issues. A comprehensive maintenance plan covers all four types.

We recommend pushing minor updates (bug fixes, security patches) every 2-4 weeks and feature updates monthly or quarterly. At minimum, apps should be updated when new iOS or Android versions are released (annually) to maintain store compliance. Google Play requires apps to target a recent API level — apps that fall behind risk being hidden from new users.

Our app maintenance services include: bug fixing and crash resolution, OS compatibility updates (iOS and Android), security patching, performance optimization, third-party integration maintenance, app store compliance, monitoring and alerting, feature enhancements, and monthly reporting. Specific inclusions depend on your chosen plan (Basic, Standard, or Enterprise).

Yes. We frequently take over app maintenance and support for apps originally built by other teams. We start with a comprehensive App Health Assessment to understand the codebase, identify issues, and create a prioritized maintenance plan. We work with apps built in Swift, Kotlin, React Native, Flutter, Xamarin, and other frameworks.

Our monitoring systems detect crashes in real-time. Based on your SLA tier, our team receives an immediate alert and begins investigation. P0 critical issues (affecting 50%+ users) get a 1-hour response time on our Enterprise plan. We diagnose the root cause, deploy a hotfix, and conduct a post-incident review to prevent recurrence.

Yes. We provide iOS app maintenance and Android app maintenance as standalone services or combined. We also maintain cross-platform apps built with React Native and Flutter. Maintaining both platforms simultaneously requires additional effort due to platform-specific testing and compliance requirements — contact us for a combined quote.

Absolutely. Crash rate reduction is often the first priority in our stabilization sprint. We analyze crash logs (using Crashlytics, Sentry, or Bugsnag), prioritize fixes by user impact, and systematically resolve the top-crashing issues. Most clients see their crash-free rate improve from under 95% to above 99.5% within the first 2-3 months of maintenance.

A mobile app maintenance plan is a structured service agreement that defines the scope, frequency, and SLAs for ongoing app maintenance. It typically includes scheduled maintenance activities (security patches, OS updates), reactive support (bug fixes, crash resolution), and proactive measures (performance monitoring, preventive audits). Tech Exactly offers Basic, Standard, and Enterprise tiers — contact us for pricing details.

Signs your app needs professional mobile app maintenance services: rising crash rate or declining crash-free rate, increasing negative app store reviews, slow load times or performance degradation, security vulnerabilities flagged in scans, outdated dependencies or libraries with known CVEs, declining user retention or engagement metrics, incompatibility warnings from the App Store or Google Play, and inability to support the latest OS versions or devices.